Refund policy

Thank you for shopping ShadeBabe. We want you to love your order, but if something is not right, we’re here to help.

Returns

Unused and unopened ShadeBabe products may be returned within 30 days of delivery.

To be eligible for a return, your item must be:

  • Unused
  • Unopened
  • In its original packaging
  • In the same condition you received it

For product quality and hygiene reasons, we cannot accept returns on any product that has been opened, installed, applied, damaged after delivery, or used.

Opened or Used Products

Once a ShadeBabe product has been opened, installed, applied, or used, it cannot be returned or refunded.

No refunds will be issued for used products unless there is a confirmed product defect that has been reviewed and approved by our team.

Defective or Damaged Items

If your ShadeBabe product arrives damaged or has a clear defect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A clear photo of the product
  • A brief description of the issue

Once reviewed, we may offer a replacement or refund if the product is confirmed to be defective.

Please note that damage caused by incorrect installation, misuse, accidental damage, normal wear and tear, or failure to follow instructions is not considered a product defect.

Refunds

Once your return is received and inspected, we will notify you if your refund has been approved.

If approved, your refund will be issued back to your original payment method. Please allow time for your bank or card provider to process the refund.

Original shipping costs are non-refundable unless the return is due to a confirmed defect or an error on our end.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective or the wrong item was sent.

We recommend using a trackable shipping service, as ShadeBabe is not responsible for lost return packages.

Exchanges

We currently offer exchanges only for defective, damaged, or incorrect items, subject to product availability.

Final Sale Items

Items marked as final sale, limited edition, promotional, or heavily discounted may not be eligible for return unless they arrive defective or damaged.

How to Start a Return

To start a return, please contact us at:

support@shadebabe.com

Please include your order number and the reason for your return so we can help you as quickly as possible.